©2017 by Fluid Motion. LLC

POLICIES

Rescheduling and Cancellation Policy
 

  • Please arrive to your appointment 10-15 minutes prior to the scheduled start time to allow time for a consultation. If late arrival is inevitable, your service may be shortened in order to keep on schedule. The original treatment time will be charged.
     

  • Therapy sessions will require a credit card number to reserve your slot. This card will only be charged if you do not show up for your original scheduled appointment time without proper 24 hour notification prior to your scheduled appointment time. Otherwise, payment is expected at time of your appointment via credit card or cash.
     

  • Please provide at least 24 hours notice via phone or text to (484) 321-3011 if you need to reschedule or cancel a session. Failure to cancel or reschedule 24 hours prior to the scheduled appointment time means the full service fee will be charged.
     

  • Upon finding that a client is absent from their appointment, the therapist will attempt to contact the client, and will wait for 15 minutes. After this time, the appointment will be considered a "no show" and the client will be charged the full fee for the service scheduled, and will need to pre-pay for future services at the time of scheduling appointments.
     

Safety and Confidentiality
 

  • Your Massage Therapist will gladly adjust pressure, temperature, work longer on an area, or move on at client request. Please let us know your preferences, so we can provide you with the best experience possible.
     

  • The client may choose to leave on as much clothing as needed for comfort, refuse any massage methods, or stop the massage at any time.


Professional Boundaries
 

  • Requests for sexual activity will not be tolerated. The treatment will be stopped, and the request will be viewed as solicitation, and reported to the proper authorities under the guidelines of the massage therapy policies and procedures. The client will not be rescheduled, and the full service price will be charged.
     

  • The breast and genital area will not be massaged under any circumstances. Permission will be asked before working close to these areas; otherwise, a professional distance will be maintained.
     

  • Sexual interaction or discussion of any kind between the client and the massage therapist is never appropriate. On rare occasions an involuntary sensual response to massage is natural and will subside on its own in a few moments.
     

  • We do not massage anyone under the age of 18 without signed parental consent and direct supervision per Pennsylvania law via the State Board of Massage Therapy.
     

Confidentiality and Conversation
 

  • The discussion between the massage therapist and the client is confidential. The client may or may not choose to talk during the massage.
     

  • Any health information disclosed, observed, or treated will be kept confidential.
     

Existing and New Medical Conditions
 

  • It is the responsibility of the client to keep the massage therapist informed of any medical treatment currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc., that the massage may be continued.
     

  • The client must also keep the massage therapist informed of any changes in health conditions.

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